Contact Customer Support
Have a question about a watch, your order status, or shipping details? We are here to help!
✉️ Email Support
Send us an email anytime and our customer team will respond within 24–48 business hours.
⏱️ Support Hours
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: Closed (Messages processed next business day)
📍 Track Your Package
Looking for shipping status updates? You can check real-time carrier tracking directly on our portal.
Frequently Asked Questions
Our standard estimated delivery timeframe is 22 to 30 business days. Each watch undergoes thorough inspection and water-resistance testing prior to international dispatch.
Order processing and quality testing take 2 to 4 business days. Once dispatched, your tracking number will be sent via email. Initial carrier scans may take 3 to 5 days to reflect updates online.
Yes! All watches purchased through seikowatchcanada.com are backed by our 1-Year Limited Store Warranty covering internal movement and mechanical defects.
We offer a 30-day return policy from the date of package delivery. Watches must be unworn with all protective plastic films and original packaging intact. Contact support@seikowatchcanada.com to start a return.
